My cookies aren't spreading.

1. Use a light spray of vegetable oil on the sheet pan or use a sheet of parchment paper (not waxed paper, but found near it in the supermarket).
2. Lower the oven temperature by 25 degrees.
3. Turn off or lower the setting of the convection fan.
4. Move the sheet pan to a higher position in the oven.
5. Use a different baking sheet. Best sheets are non-stick, light-colored, shiny aluminum.

My cookies are spreading too much.

1. Raise oven temperature by 25 degrees.
2. Use convection fan if available.
3. Use a different baking sheet. Best sheets are non-stick, light-colored, shiny aluminum.
4. Always start with a cool baking sheet. Already hot ones increase spread.

My cookies are burning.

1. Lower temperature by 25 degrees.
2. Move the sheet pan to a higher position in the oven.
3. Use a different baking sheet. Best sheets are non-stick, light-colored, shiny aluminum.

The centers of my cookies are raw.

1. Lower the oven temperature by 25 degrees.
2. Turn off or lower the setting of the convection fan.
3. Move the sheet pan to a higher position in the oven.
4. Use a different baking sheet. Best sheets are non-stick, light-colored, shiny aluminum.

Additional Helpful Tips

1. Parchment paper will make clean-up much easier, especially if you're baking multiple batches.
2. If you notice the cookies on part of the sheet are baking faster than others, rotate the sheet pan 180 degrees in the oven at the half-way point.
3. Do not leave cookies to cool on the sheet pan for more than 2-3 minutes; they can stick to the pan. If that happens, try putting the pan back in the oven for 60-90 seconds, this will usually "unstick" the cookies.

Need more specific help? Contact us or give us a call and we will find a solution for you.